Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related I cannot access the MP3 files in my StoreJet Cloud (10K) by the web browser. Why can’t I find the StoreJet Cloud10K App in the App Store for download after upgrading my iPad to iOS11? When transferring a large file, I get an error message saying that "the disk in the destination drive is full...," but my disk is not full. Why can't I transfer this file? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started