What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related Does the StoreJet Cloud have an energy saving mode? Why are a lot of photos suddenly not displayed in my StoreJet Cloud App? Uploading files using Mac OS X. Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started